Return & Refunds Policy

DRIFBOLT RETURN, REFUND & EXCHANGE POLICY

Effective Date: 01-06-2026

This Return, Refund & Exchange Policy ("Policy") is formulated in compliance with the applicable provisions of the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws governing consumer rights in India. This Policy reflects generally accepted e-commerce standards and has been specifically tailored to the operational structure and product offerings of Drifbolt ("Company", "Drifbolt", "we", "our", or "us").

Drifbolt is committed to maintaining transparency, fairness, and customer satisfaction in all post-purchase processes, including returns, exchanges, and refunds. This Policy establishes a clear framework for handling customer requests relating to returns, exchanges, and refunds.

1. DEFINITIONS

For the purposes of this Policy:

Customer means any individual or entity purchasing Products from Drifbolt through its website or authorized sales channels.

Product(s) means footwear, apparel, accessories, lifestyle products, or any other merchandise offered by Drifbolt.

Return means the process through which an eligible Product is sent back to Drifbolt.

Exchange means replacement of an eligible Product with another size, variant, or equivalent product, subject to availability.

Refund means reimbursement of the purchase amount for an eligible returned Product.

Return Request means a formal request submitted by the Customer seeking a return, exchange, or refund.

Eligible Product means a Product meeting the eligibility conditions specified in this Policy.

International Order means any order delivered outside India.

2. PURPOSE

The purpose of this Policy is to establish a transparent and fair mechanism for addressing post-purchase concerns relating to:

  • Size-related issues

  • Defective products

  • Damaged products

  • Incorrect products delivered

  • Eligible refund requests

This Policy is intended to balance customer satisfaction with operational efficiency and compliance with applicable law.

3. ORDER PROCESSING

a) Orders are generally processed within 24–48 working hours after successful payment verification.

b) Processing time includes order verification, quality checks, packaging, and dispatch preparation.

c) Customers may be informed if any unexpected delay occurs before dispatch.

4. ELIGIBILITY FOR RETURNS, REFUNDS & EXCHANGES

A Product shall be eligible for return, refund, or exchange only if all of the following conditions are satisfied:

Criterion Requirement
Product Condition Product must be unused, unworn, unwashed, undamaged, and in original saleable condition
Original Packaging Original tags, labels, packaging, accessories, and complimentary items must be intact
Request Timeline Return, refund, or exchange request must be initiated within 5 calendar days from delivery
Proof of Purchase Original invoice, order confirmation, or purchase proof must be provided
Supporting Evidence Photographs and/or unboxing video may be requested for verification

Returns, refunds, or exchanges may be approved for:

  • Wrong product delivered

  • Manufacturing defects

  • Damaged product received

  • Size exchange requests

  • Other cases approved by Drifbolt

Drifbolt reserves the right to inspect all returned products before approving any refund or exchange.

5. NON-ELIGIBLE RETURNS & EXCHANGES

Returns, refunds, or exchanges will not be accepted where:

a) Products have been used, worn, washed, altered, stained, or damaged after delivery.

b) Original tags, packaging, accessories, or invoice are missing.

c) Requests are initiated after the 5-day return window.

d) Damage results from misuse, improper handling, or negligence.

e) Products marked as:

  • Final Sale

  • Clearance Sale

  • Non-Returnable

  • Promotional Sale Items

unless the Product is defective or incorrect.

f) Drifbolt reasonably determines that return facilities are being abused through excessive or fraudulent return behavior.

6. RETURN, REFUND & EXCHANGE PROCESS

Step 1 – Initiate Request

Customers must submit a return, refund, or exchange request within 5 calendar days of delivery through:

The request should include:

  • Order ID

  • Reason for return/exchange/refund

  • Product photographs

  • Invoice or proof of purchase

  • Additional evidence if requested

Step 2 – Review & Approval

Drifbolt will review the request and generally respond within 2 business days.

Step 3 – Reverse Pickup / Shipping

Upon approval:

  • Reverse pickup may be arranged where serviceable.

  • Customers may alternatively be instructed to ship the Product to a designated return address.

Products must be securely packed and include all original contents.

Step 4 – Inspection

Upon receipt, the Product will undergo inspection and verification.

Inspection may take up to 3 business days.

Step 5 – Resolution

If approved, Drifbolt will:

  • Dispatch replacement product; or

  • Process refund to original payment method.

Step 6 – Completion Timeline

Approved domestic return, refund, and exchange requests are generally completed within:

7–14 business days

from successful receipt and verification of the returned Product.

7. REFUND POLICY

a) Refunds will be issued only after successful inspection and approval.

b) Refunds will be processed through the original payment method wherever possible.

c) Depending on banking institutions and payment providers, refund credits may take additional time to reflect in customer accounts.

d) Shipping charges are generally non-refundable unless the return results from:

  • Wrong item delivered

  • Manufacturing defect

  • Damaged product received

e) Refunds may be refused if eligibility requirements under this Policy are not satisfied.

8. EXCHANGE POLICY

a) Exchanges are subject to product availability.

b) Only one exchange may be permitted per Product.

c) If the requested replacement is unavailable, Drifbolt may:

  • Offer an alternative product of equivalent value; or

  • Provide a refund.

9. CUSTOMER OBLIGATIONS

Customers must:

  • Ensure returned Products remain unused and undamaged.

  • Preserve original packaging and tags.

  • Cooperate during verification processes.

  • Provide photographs or unboxing videos when requested.

  • Properly package Products during return transit.

Failure to comply may result in rejection of the request.

10. FORCE MAJEURE

Drifbolt shall not be liable for delays in processing returns, exchanges, or refunds resulting from events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Strikes

  • Pandemic-related disruptions

  • Government actions

  • Logistics failures

  • Customs delays

  • Network outages

Affected obligations shall remain suspended for the duration of such events.

11. GRIEVANCE REDRESSAL

Customers may submit complaints regarding returns, refunds, or exchanges to:

Grievance Redressal Officer

Name: Zahra Alameen

Designation: Grievance Officer

Email: z@drifbolt.com

Office Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Required information:

  • Full Name

  • Order ID

  • Product Details

  • Description of Concern

  • Supporting Documents

Complaints shall generally be acknowledged within 48 hours and resolved within 15 days.

12. INTERNATIONAL ORDERS

a) International shipping timelines vary depending on destination country and customs procedures.

b) International returns and exchanges are generally not accepted except where:

  • Product is defective;

  • Product is materially damaged upon delivery; or

  • Wrong Product is delivered.

c) Supporting evidence may be required before approval.

d) Approved international return, refund, or exchange requests may require up to:

30 calendar days

for completion from the date Drifbolt receives the returned Product.

e) Drifbolt is not responsible for customs delays, international logistics disruptions, or additional charges imposed by foreign authorities.

13. GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India.

Subject to applicable consumer protection laws, courts located in [Insert City, India] shall have exclusive jurisdiction over disputes arising under this Policy.

14. AMENDMENTS

Drifbolt reserves the right to modify, revise, suspend, or withdraw this Policy at any time.

Updated versions shall be published on the official website and become effective upon publication unless otherwise stated.

Continued use of the website following publication constitutes acceptance of the revised Policy.

CUSTOMER ACKNOWLEDGEMENT

By placing an order through the Drifbolt website or any authorized sales channel, the Customer acknowledges that they have read, understood, and agreed to this Return, Refund & Exchange Policy in its entirety.

End of Policy