Terms & Conditions


TERMS & CONDITIONS

These Terms & Conditions shall be effective from 1st April, 2026 (“Effective Date”).


PREAMBLE

Drifbolt Retail Private Limited (“Drifbolt”, “Company”, “We”, “Us”, or “Our”) is a technology-driven footwear and lifestyle company committed to delivering innovative, performance-oriented, and customized products through a digitally enabled commerce ecosystem.

These Terms and Conditions (“Terms”) govern access to and use of the Company’s digital platforms, including its official website, mobile interfaces, and any associated digital services (collectively, the “Website”), through which Users may explore, customize, and purchase footwear and related products.

All individuals, entities, customers, visitors, or users (collectively referred to as “Users”) who access, browse, register, transact, or otherwise engage with the Website or the Company’s services shall be bound by these Terms, which constitute a legally binding agreement between the User and the Company.

These Terms are formulated in strict compliance with applicable Indian laws, including but not limited to:

  • The Indian Contract Act, 1872

  • The Consumer Protection Act, 2019

  • The Consumer Protection (E-Commerce) Rules, 2020

  • The Information Technology Act, 2000

  • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  • The Digital Personal Data Protection Act, 2023

The Company adopts a zero-tolerance policy toward misuse, fraudulent conduct, intellectual property violations, system abuse, or any activity that compromises platform integrity or user safety.

These Terms aim to:

  • Establish contractual clarity

  • Define rights and obligations of Users and the Company

  • Protect proprietary technology, product design, and digital infrastructure

  • Ensure transparency, accountability, and lawful conduct across all interactions


WHEREAS

A. Drifbolt operates as a consumer-facing footwear and lifestyle brand within the Indian e-commerce ecosystem, with a focus on 3D-engineered footwear, customization services, and innovation-led design;

B. Applicable laws mandate fair disclosures, transparent policies, grievance redressal mechanisms, and responsible data handling in digital commerce;

C. The Company recognizes the importance of protecting its intellectual property, proprietary footwear technology, design systems, and customer data;

D. The Company is committed to ensuring a secure, transparent, and user-centric environment while enforcing accountability and compliance;

E. These Terms provide a unified and enforceable framework governing all User interactions with the Website and related services;


NOW, THEREFORE, Drifbolt adopts these Terms and Conditions to regulate all platform usage and to ensure a lawful, equitable, and seamless digital commerce experience.


1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

In these Terms (including the Preamble and recitals), unless the context otherwise requires:

a) “Act” shall mean all applicable Indian laws governing digital commerce, data protection, and online transactions, including but not limited to the statutes listed above, as amended from time to time.

b) “User” / “Customer” shall mean any individual, business entity, or organization that accesses the Website, creates an Account, places an order, subscribes to communications, or interacts with the Company in any manner.

c) “Website” shall mean the Company’s digital platform, including all subdomains, mobile applications, APIs, interfaces, and any other digital assets owned, controlled, or operated by Drifbolt.

d) “Products” / “Goods” shall mean all items offered by the Company, including but not limited to:

  • 3D-engineered footwear

  • Custom-fit footwear solutions

  • Slip-ons, clogs, and lifestyle footwear

  • Accessories or related merchandise

e) “Customization Services” shall mean services offered by the Company including size measurement, design selection, material customization, and personalized product configuration, whether digitally or through assisted/home-service models.

f) “Account” shall mean a registered User profile on the Website containing personal details, preferences, order history, saved addresses, and communication settings.

g) “Policies” shall collectively include:

  • Privacy Policy

  • Refund & Exchange Policy

  • Shipping Policy

  • Any other policy issued by the Company

h) “Grievance Officer” shall mean the individual appointed under applicable law to handle complaints, disputes, and regulatory compliance matters.

i) “Third-Party Logistics Provider” / “Shipping Partner” shall mean any external courier, delivery service, or logistics aggregator engaged for order fulfillment.

j) “Force Majeure” shall mean events beyond reasonable control including acts of God, pandemics, cyberattacks, war, strikes, regulatory actions, or infrastructure failures.

k) “Applicable Law” shall mean all enforceable laws, regulations, notifications, and judicial orders within India.

l) “Misuse” shall include (but not be limited to):

  • Unauthorized access or hacking

  • Impersonation or identity fraud

  • Data scraping or automated extraction

  • Abuse of offers, returns, or payment systems

  • Intellectual property infringement

  • Any activity violating Clause 5 (User Conduct)

m) “Drifbolt Team” shall include employees, contractors, consultants, interns, and authorized representatives of the Company.

n) “Territory” shall mean the Republic of India.


1.2 Interpretation

a) Defined terms shall have consistent meanings throughout these Terms.

b) Headings are for convenience only and shall not affect interpretation.

c) References to clauses refer to clauses of these Terms.

d) Words in singular include plural and vice versa.

e) Words denoting gender include all genders.

f) Terms such as “herein”, “hereof”, “hereto” refer to these Terms as a whole.

g) These Terms include all amendments, updates, or modifications made by the Company from time to time.


2. PURPOSE

a) These Terms establish and regulate the legal relationship between Drifbolt Retail Private Limited and Users of its Website, covering all interactions including browsing, account creation, customization, ordering, payments, delivery, and communication.

b) These Terms constitute a binding legal agreement, defining rights, obligations, liabilities, and remedies for both Users and the Company.

c) The Terms reflect the Company’s commitment to:

  • Legal compliance

  • Consumer protection

  • Transparency in transactions

  • Responsible data practices

  • Secure digital infrastructure

d) These Terms operate alongside the Company’s Policies. In case of inconsistency:

  • These Terms shall prevail for general contractual and platform usage matters

  • Specific Policies shall prevail for domain-specific matters (privacy, refunds, shipping, etc.)

e) These Terms also govern customized product workflows, including measurement, configuration, and made-to-order manufacturing, which may involve additional conditions specified at the time of purchase.


3. ELIGIBILITY TO CONTRACT

a) By accessing the Website, creating an Account, placing an order, or otherwise engaging with the services offered by Drifbolt, the User represents and warrants that they are legally competent to enter into a binding contract in accordance with Section 11 of the Indian Contract Act, 1872. In particular, the User confirms that they are at least 18 years of age, are of sound mind, and are not disqualified from contracting under any applicable law.

b) In accordance with the Digital Personal Data Protection Act, 2023, the Company does not knowingly collect personal data from minors (i.e., individuals below the age of 18) or enter into contractual relationships with them without verifiable consent from a parent or legal guardian. The Company reserves the right to suspend, restrict, or terminate access to any User found to be in breach of this requirement or who has provided false or misleading information regarding their eligibility.


4. USER ACCOUNT TERMS

a) Certain functionalities of the Website—including order placement, shipment tracking, address management, and promotional benefits—require the User to create a personal account (“Account”). By registering, the User agrees to provide accurate, complete, and up-to-date information and undertakes to promptly update such information to maintain its accuracy at all times.

b) The User shall be solely responsible for safeguarding the confidentiality of their Account credentials, including username, password, OTPs, and linked contact details such as mobile number and email address. The Company shall not be liable for any loss, damage, or unauthorized activity arising from the User’s failure to adequately secure their Account. The User agrees to immediately notify the Company at legal@drifbolt.com in the event of any unauthorized access or suspected breach of their Account.

c) Each Account is strictly personal and non-transferable. Users are prohibited from creating multiple accounts for the purpose of circumventing Company policies, misusing promotional offers, or engaging in fraudulent or deceptive practices. The Company reserves the right to suspend, deactivate, or permanently terminate any Account found to be in violation of these Terms or involved in suspicious or unlawful activity.

d) The Company may, at its discretion, limit certain Account functionalities or require additional verification measures as part of its internal fraud prevention and due diligence processes. Any such verification shall be conducted in compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023.

e) In the event that an Account remains inactive for a continuous period of 24 months or more, the Company reserves the right to deactivate or delete such Account after providing at least 30 days’ prior notice to the registered email address. Upon such deactivation, any unused benefits, including promotional credits or saved preferences, may lapse unless otherwise required by law or Company policy.

f) Users may request voluntary closure of their Account at any time by contacting customer support. Notwithstanding such closure, the Company may retain certain transaction records, invoices, and associated personal data in accordance with applicable legal obligations, its Privacy Policy, and internal data retention practices.


5. WEBSITE USE RESTRICTIONS (ACCEPTABLE USE POLICY)

a) Scope and Applicability: By accessing or using the Website, the User agrees to comply with all applicable laws and to use the platform solely for lawful and permitted purposes. This clause sets out the acceptable use standards binding on all Users.

b) Prohibited Conduct: Users shall not, directly or indirectly:

(i) Use the Website in any manner that violates applicable Indian laws, including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019;

(ii) Upload, publish, transmit, or share any content that is unlawful, obscene, pornographic, defamatory, abusive, harassing, threatening, hateful, discriminatory, or otherwise objectionable;

(iii) Infringe or misappropriate any intellectual property rights, including copyrights, trademarks, or design rights belonging to the Company or any third party;

(iv) Attempt to gain unauthorized access to the Website, its servers, databases, or any connected systems or networks;

(v) Engage in data scraping, crawling, spidering, or use any automated tools or extraction methods without prior written authorization from the Company;

(vi) Interfere with, disrupt, or compromise the security, integrity, or performance of the Website, including by introducing viruses, malware, trojans, or any harmful code;

(vii) Create or operate multiple accounts for fraudulent purposes, including misuse of discounts, referral programs, or promotional campaigns;

(viii) Use any device, software, or mechanism to bypass security features or interfere with the proper functioning of the Website;

(ix) Impersonate any individual or entity, or falsely represent affiliation with the Company or its representatives;

(x) Post false reviews, manipulate ratings, falsify transaction records, or otherwise distort feedback mechanisms on the platform;

(xi) Host, display, upload, modify, publish, transmit, or share any information in violation of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

c) Company Rights in Case of Violation: The Company reserves the right, at its sole discretion and without prior notice, to:

(i) Restrict, suspend, or terminate the User’s access to the Website or their Account;

(ii) Remove or disable any content deemed unlawful or in violation of these Terms;

(iii) Initiate appropriate civil or criminal proceedings under applicable law;

(iv) Report such violations to relevant regulatory or law enforcement authorities;

(v) Retain and disclose information as required to comply with legal obligations or to protect the rights, property, and safety of the Company and its Users.

d) User Acknowledgment: By continuing to access or use the Website, the User expressly acknowledges that they have read, understood, and agreed to comply with this Acceptable Use Policy. Any breach of this clause may result in legal action, including claims for damages, suspension or termination of access, and permanent prohibition from using the platform.

Here is your rephrased and refined version of Clauses 6, 7, and 8 for Drifbolt, maintaining the same legal depth, structure, and clarity while improving flow and brand alignment:


6. PRODUCT INFORMATION & LISTINGS

a) The Company makes all reasonable efforts to ensure that Products listed on the Website are accurately described, properly categorized, and supported with detailed information, including but not limited to product name, specifications, size options, color variants, material composition, pricing, promotional offers (if applicable), and relevant disclaimers.

b) While the Company strives to maintain accurate, current, and error-free information, the User acknowledges that minor variations in product appearance may occur due to factors such as lighting conditions, screen display differences, photographic processing, or manufacturing tolerances. Such variations shall not be considered defects unless there is a material deviation from the essential characteristics or intended functionality of the Product.

c) All images displayed on the Website are for illustrative purposes only. The actual Product delivered may vary slightly in terms of color, texture, pattern, or finish.

d) Product listings are subject to availability. The Company reserves the right to modify, suspend, or discontinue any Product listing at its sole discretion without prior notice. In the event a Product is listed with incorrect information—whether relating to pricing, specifications, or availability—due to typographical or technical errors, the Company reserves the right to cancel any order placed for such Product, even after confirmation and payment. In such instances, refunds shall be processed in accordance with the Refund & Exchange Policy.

e) The Company does not warrant that product descriptions or other content on the Website are entirely accurate, complete, reliable, current, or free from errors. Users are encouraged to seek clarification from customer support prior to placing an order if required.

f) Any information provided on the Website shall not be construed as a warranty or guarantee unless explicitly stated in the relevant Product listing or under an applicable Company policy.

g) While the Company endeavors to maintain accurate inventory records, discrepancies may occasionally occur due to technical or operational issues. In cases where a Product is incorrectly shown as available but is out of stock, the Company reserves the right to cancel the order, either wholly or partially, even after confirmation or payment. In such situations, the Company may, at its discretion, issue a refund to the original payment method or provide store credit or a gift card of equivalent value, in accordance with the Refund & Exchange Policy. Such cancellation shall not be deemed a deficiency in service under applicable law.


7. PRICING, PAYMENT TERMS & ORDER CONFIRMATION

a) Product Pricing: All prices displayed on the Website are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless stated otherwise. The Company reserves the right to revise pricing, discounts, or promotional offers at its sole discretion without prior notice. However, such changes shall not affect orders that have already been confirmed and successfully paid for.

b) In the event of pricing errors arising from typographical mistakes, technical glitches, or system malfunctions, the Company reserves the right to cancel the affected order and issue a full refund to the original mode of payment.

c) Payment Methods: The Company accepts multiple modes of payment through secure, RBI-compliant third-party payment gateways. All transactions are protected using SSL (Secure Socket Layer) encryption and processed through PCI-DSS-compliant systems. The Company does not store sensitive payment information, except for masked or tokenized identifiers as permitted under applicable law and in accordance with its Privacy Policy.

d) Shipping Charges: Orders may be subject to shipping charges based on delivery location, product specifications, and shipping category. Any applicable shipping fees will be clearly displayed at the checkout stage prior to final payment.

e) Shipping-related terms, including domestic and international delivery charges, eligibility for free shipping, and the non-refundability of shipping fees, shall be governed by the Company’s Shipping Policy.

f) Users are advised to review the Shipping Policy for detailed information regarding:

(i) Standard and express delivery options
(ii) International shipping zones and applicable costs
(iii) Estimated delivery timelines
(iv) Responsibilities for return shipping
(v) RTO (Return to Origin) handling and re-dispatch charges
(vi) Impact of force majeure events on delivery timelines

g) The Company reserves the right to revise shipping charges at its discretion. However, such revisions shall not apply to orders that have already been confirmed and paid.


8. ORDER CONFIRMATION & FULFILLMENT

a) Order Acknowledgment: Upon successful completion of the checkout and payment process, the User shall receive an automated acknowledgment confirming receipt of the order. This acknowledgment does not constitute acceptance and is subject to further processing and verification.

b) Production and Fulfillment Cycle: Upon confirmation of payment, the Product enters the Company’s production allocation process. The standard production timeline is 7–12 working days, during which the Product undergoes manufacturing, assembly, finishing, and quality control checks. This timeline may vary based on:

(i) Order volume during specific product drops
(ii) Availability of materials
(iii) Size-specific production requirements
(iv) Internal quality assurance protocols

Dispatch shall take place only after completion of the production process and packaging readiness.

c) The Company reserves the right to modify or cancel any order in cases of non-compliance, inventory discrepancies, or payment-related issues, as outlined in the relevant cancellation provisions.

d) Order Acceptance: An order shall be deemed accepted only upon:

(i) Successful completion of internal verification procedures
(ii) Packaging and handover to a logistics partner
(iii) Issuance of a shipping confirmation along with tracking details

e) Processing and dispatch timelines shall be governed by the Shipping Policy, and Users are advised to refer to it for the most up-to-date information.

f) Non-Binding Availability: All Products are offered subject to availability. In rare situations where simultaneous orders result in stock depletion prior to processing, the Company reserves the right to cancel the affected order. In such cases, the User shall be notified and a full refund shall be processed in accordance with the Refund & Exchange Policy.

Here is your fully rephrased, legally refined, and brand-aligned version of Clauses 9 & 10 for Drifbolt, corrected, polished, and made consistent with premium e-commerce standards:


9. ORDER CANCELLATION RIGHTS

a) Cancellation by Customer

(i) Customers may request cancellation of an order only prior to it being marked as “processed” by the Company’s fulfillment system. Once an order enters processing, it becomes non-cancellable due to committed inventory allocation, packaging workflows, and logistics initiation.

(ii) To initiate a cancellation request, the Customer must promptly contact the Company at support@drifbolt.com, providing the order number and reason for cancellation. Requests submitted after the order has been processed or dispatched shall not be accepted under any circumstances.

(iii) Pre-orders are non-cancellable, except in cases explicitly provided under the Shipping Policy or where the Company is unable to fulfill the order within the stated timeline. Customers are advised to review the Shipping Policy and Refund & Exchange Policy for further details.


b) Special Conditions for Drop-Based / Made-to-Order Products

Certain Products are released under limited-production drops and follow a made-to-order fulfillment model, where production is initiated specifically against confirmed orders.

Accordingly:

  • Cancellation requests shall be permitted only within 24 hours of order placement, provided the order has not entered the production stage;

  • Once production has commenced, cancellations shall not be allowed, as materials, manufacturing capacity, and resources are committed exclusively for that order.

This condition is fundamental to the nature of limited-edition releases and forms an integral part of the purchase agreement.


c) Cancellation by the Company

The Company reserves the right to cancel any order, in whole or in part, at its sole discretion under the following circumstances:

(i) The Product is out of stock, discontinued, or unavailable;
(ii) Payment authorization fails or remains unconfirmed;
(iii) The order is flagged for suspected fraud, misuse, or policy violation;
(iv) The delivery location is outside serviceable areas;
(v) There is a pricing or listing error due to technical or typographical issues;
(vi) The User demonstrates a pattern of excessive cancellations, returns, or policy abuse.


d) Refund on Cancellation

In the event of cancellation by the Company, the User shall be notified via email and a full refund shall be initiated to the original payment method within 7–10 business days, in accordance with the Refund & Exchange Policy.


e) Limitation of Liability

The Company shall not be liable for any loss, damage, or inconvenience arising from order cancellations due to circumstances beyond its reasonable control, including but not limited to inventory limitations, technical failures, or regulatory restrictions.


10. RETURN, EXCHANGE & REFUND SUMMARY

a) Policy Reference

Returns, exchanges, and refunds are governed by the Company’s Refund & Exchange Policy, which is incorporated herein by reference. Users are strongly advised to review the Policy prior to initiating any request.


b) General Eligibility for Returns/Exchanges

Returns or exchanges shall be accepted only under the following conditions:

(i) Incorrect Product delivered (including style, color, or size mismatch);
(ii) Product received in a damaged or defective condition at the time of delivery;
(iii) Requests for size exchange, subject to availability.


c) Non-Eligible Return Scenarios

Returns or exchanges shall not be accepted in the following cases:

(i) Change of mind or personal preference (unless explicitly stated otherwise on the Product page);
(ii) Products returned without original tags, invoice, or packaging;
(iii) Products marked as “final sale” or “non-returnable”;
(iv) Requests raised beyond the 5-day return window from the date of delivery.


d) Refund Format (Store Credit / Credit Note)

All approved refunds shall be issued in the form of a non-transferable store credit (promo code), subject to the following:

(i) Issued only after the Product successfully passes quality inspection;
(ii) Valid for 3 months from the date of issuance;
(iii) Equal to the net value of the returned Product (excluding shipping charges unless waived by the Company);
(iv) Non-transferable and not redeemable for cash or bank transfer.

No cash refunds, bank transfers, or card reversals shall be processed under the standard return policy.


e) Return Request & Pickup Process

To initiate a return or exchange, the Customer must:

(i) Submit a request via email to support@drifbolt.com within 5 days of delivery;
(ii) Provide clear images of the Product and packaging (mandatory in case of defects or incorrect delivery);
(iii) Await confirmation and pickup instructions from the Company.

Where reverse pickup is available, it shall be arranged by the Company. In non-serviceable locations, Customers may be required to self-ship the Product. Shipping costs shall be reimbursed only where the return is due to an error attributable to the Company.


f) Rejection of Returns

The Company reserves the right to reject any return request if:

(i) The Product fails quality inspection (e.g., used, damaged, or tampered);
(ii) The return is initiated without prior approval or beyond the permitted timeline;
(iii) Original tags, invoice, or packaging are missing.


g) Non-Returnable Products

Certain Products may be designated as non-returnable or non-exchangeable, including:

  • Customized or made-to-order footwear

  • Hygiene-sensitive items

  • Final sale or clearance products

Such Products shall not be eligible for return or exchange unless received in a defective or damaged condition.


h) Final Decision Authority

The Company retains full discretion in determining the eligibility of returned Products. The decision of the Quality Check (QC) team shall be final and binding in all cases.


i) Grievance Redressal (Returns & Refunds)

For concerns relating to rejected returns, delayed credits, or refund disputes, Users may contact:

Email: legal@drifbolt.com

  • Complaints shall be acknowledged within 48 hours

  • Resolution shall be provided within 7–15 working days


j) International Orders

Returns, exchanges, and refunds for international orders shall be governed by the Refund & Exchange Policy, subject to the following:

(i) Returns/exchanges shall be permitted only in cases of defective, damaged, or materially incorrect Products, subject to verification;

(ii) The Company may offer a replacement or refund at its discretion in accordance with applicable policy terms;

(iii) Return shipping for international orders may need to be arranged by the Customer unless otherwise agreed;

(iv) Shipping charges for international orders are generally non-refundable, except in cases of verified Company error.


k) Restriction on International Returns

The Company reserves the right to decline return or exchange requests for international orders that do not meet the eligibility criteria specified in the Refund & Exchange Policy.


11. SHIPPING, DELIVERY TIMELINES & RISK DISCLAIMER

a) Shipping Partner and Scope

The Company engages third-party logistics aggregators to facilitate both domestic and international deliveries. Such partners may further assign shipments to affiliated courier providers based on operational efficiency and serviceability.

Shipping is currently available across serviceable pin codes within India and to select international destinations. Delivery feasibility is subject to the coverage of the logistics network, and the Company shall not be held liable for orders placed to locations that are subsequently determined to be unserviceable.


b) Delivery Timelines

All delivery timelines provided are indicative estimates and may vary based on factors including location, product type, production timelines, and courier performance. The Company does not guarantee delivery within a fixed timeframe and shall not be liable for delays arising from:

  • Courier-related inefficiencies

  • Natural disasters or adverse weather conditions

  • Strikes, public holidays, or government restrictions

  • Remote or inaccessible delivery locations

  • Force majeure events

For detailed timelines and conditions, Users are advised to refer to the Shipping Policy.


c) Tracking and Customer Responsibility

Upon dispatch, the Customer shall receive a shipping confirmation containing:

(i) Name of the courier partner
(ii) Tracking number
(iii) Tracking link provided by the logistics partner

The Customer is responsible for actively tracking the shipment and promptly notifying the Company in case of unusual delays, failed delivery attempts, or discrepancies.


d) Risk Disclaimer Post-Dispatch

Once an order is dispatched from the Company’s facility, the risk and responsibility for the shipment shall transfer to the logistics partner.

Accordingly, the Company shall not be liable for:

(i) Loss, theft, damage, or delay occurring during transit;
(ii) Orders marked as “delivered” by the courier but disputed by the Customer;
(iii) Tampered packaging or missing contents unless reported immediately upon delivery with valid supporting evidence.

The Company may assist in coordinating with the logistics provider on a best-effort basis; however, it shall not be obligated to provide replacements, refunds, or re-delivery unless required under applicable law.


e) Pre-Order Terms

Certain Products may be offered on a pre-order basis, wherein dispatch is scheduled for a future date as indicated on the Product page.

By placing a pre-order, the User agrees that:

(i) Full payment is required at the time of order placement;
(ii) Dispatch timelines are estimates and may vary due to production, supply chain, or logistics factors;
(iii) Pre-orders are non-cancellable and non-refundable, except where the Company fails to fulfill the order within 30 days of the stated dispatch timeline;
(iv) Upon dispatch, standard shipping terms and risk disclaimers shall apply.


f) International Shipping Charges

For international orders, the displayed Maximum Retail Price (MRP) may include applicable taxes, customs duties, import duties, and other statutory charges, unless explicitly stated otherwise at checkout.

Customers shall not be required to pay additional duties upon delivery where such charges are prepaid and included.

Shipping charges for international orders shall be calculated separately at checkout based on:

  • Destination country

  • Package weight and dimensions

  • Serviceability

The final shipping cost shall be displayed before payment confirmation.


g) International Delivery Variability

Customers acknowledge that international delivery timelines may vary significantly due to customs clearance procedures, local regulations, courier routing, and other external factors beyond the Company’s control.


h) Shipping Method Flexibility

All international orders shall be shipped based on the selected shipping method at checkout. However, the Company reserves the right to modify shipping partners, methods, or applicable charges where necessary due to operational, logistical, or regulatory considerations.


i) Non-Delivery & Return to Origin (RTO)

Where an order is undeliverable due to Customer-related issues (including incorrect address, unavailability, or refusal to accept delivery), the shipment may be marked as Return to Origin (RTO).

In such cases:

(i) Original shipping charges shall remain non-refundable;
(ii) Re-dispatch shall be processed only upon Customer confirmation and advance payment of applicable re-shipping charges;
(iii) The Company shall not be responsible for delays arising from RTO events.

All additional terms relating to shipping, delivery, and logistics are governed by the Company’s Shipping Policy.


12. GRIEVANCE REDRESSAL MECHANISM

a) In compliance with applicable laws, including the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer to address User complaints and concerns.

b) Users may submit grievances to:

Grievance Officer: [To be updated]
Email: legal@drifbolt.com

All complaints shall be:

  • Acknowledged within 48 hours

  • Resolved within 15 working days

c) For specific concerns, Users are encouraged to refer to:

(i) Refund & Exchange Policy – for return and refund-related issues
(ii) Shipping Policy – for delivery, delay, and RTO concerns
(iii) Privacy Policy – for data protection and consent-related matters


13. PRIVACY & DATA PROTECTION

a) The Company is committed to safeguarding User data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable data protection rules.

b) All personal data collected during interactions with the Website—including account registration, order placement, payments, and communications—shall be processed in accordance with the Company’s Privacy Policy, which is incorporated into these Terms by reference.

c) Users retain rights over their personal data, including the right to:

  • Access and review their data

  • Correct inaccuracies

  • Withdraw consent

  • Request deletion (subject to legal retention requirements)

d) For any data-related concerns or requests, Users may contact the Grievance Officer at legal@drifbolt.com.


14. INTELLECTUAL PROPERTY OWNERSHIP

a) All intellectual property associated with the Website, including but not limited to:

  • Trademarks, logos, and brand identifiers

  • Product designs (including 3D-engineered footwear structures)

  • Visual assets, graphics, and layouts

  • User interface and software code

shall remain the exclusive property of Drifbolt Retail Private Limited or its licensors.

b) These rights are protected under applicable Indian laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999, as well as relevant international conventions.

c) Users are strictly prohibited from copying, reproducing, modifying, distributing, displaying, publishing, or commercially exploiting any content without prior written consent from the Company.

d) Any unauthorized use of the Company’s intellectual property shall constitute a material breach of these Terms and may result in civil and/or criminal liability.

e) All rights not expressly granted herein are reserved by the Company.


15. USER CONTENT & REVIEWS

a) Users may voluntarily submit reviews, ratings, testimonials, feedback, comments, or other forms of user-generated content (“UGC”) through the Website or associated platforms. By submitting such content, the User:

(i) Grants the Company a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, display, and distribute such content for purposes including marketing, analytics, product development, and promotional activities;

(ii) Represents and warrants that the submitted content is original, lawful, and does not infringe upon any intellectual property rights, privacy rights, or other legal rights of any third party;

(iii) Acknowledges and agrees that the Company reserves the right to review, moderate, edit, or remove any content that is deemed inappropriate, abusive, misleading, defamatory, fraudulent, spam, or otherwise in violation of these Terms or the Acceptable Use Policy.

b) The Company does not endorse, verify, or assume responsibility for the accuracy, reliability, or opinions expressed in User-generated content. Such content reflects the views of individual Users and not those of the Company.


16. INDEMNITY

a) The User agrees to indemnify, defend, and hold harmless Drifbolt Retail Private Limited, along with its affiliates, directors, officers, employees, agents, licensors, and service providers, from and against any and all claims, demands, losses, liabilities, damages, penalties, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

(i) Any breach or violation of these Terms or any related Company policy, including but not limited to the Privacy Policy, Acceptable Use Policy, Refund & Exchange Policy, or Shipping Policy;

(ii) Any content submitted, posted, or shared by the User, including reviews or feedback, that infringes third-party rights or violates applicable laws;

(iii) Any infringement of intellectual property rights, privacy rights, or other legal rights of third parties caused by the User;

(iv) Any fraudulent activity, misrepresentation, negligence, or unlawful conduct by the User in connection with the Website or transactions conducted through it;

(v) Any misuse of the platform, including creation of multiple or unauthorized accounts, order manipulation, or abuse of promotional mechanisms.

b) The obligations under this clause shall survive termination or expiration of these Terms and the User’s access to the Website.


17. LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or reputational harm, arising out of or in connection with:

  • Use or inability to use the Website;

  • Reliance on any content or information available on the platform;

  • Delays in delivery or fulfillment;

  • Product dissatisfaction not amounting to a material defect;

  • Technical issues or service interruptions.

In all circumstances, the total aggregate liability of the Company for any direct damages arising under these Terms—whether in contract, tort, or otherwise—shall be limited to the amount actually paid by the User for the specific order giving rise to the claim.


18. MISCELLANEOUS

a) Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without reference to conflict of law principles. Subject to Clause 12 (Grievance Redressal Mechanism), any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [New Delhi], India.


b) Force Majeure

The Company shall not be liable for any failure or delay in performance of its obligations where such failure arises from events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, governmental actions, strikes, cyber incidents, or logistical disruptions.


c) Modification of Terms

The Company reserves the right to update, modify, or revise these Terms and any related policies at its sole discretion. Users shall be notified of any material changes through appropriate channels, including website notifications, account alerts, or registered email communications. Continued use of the Website following such updates shall constitute acceptance of the revised Terms.


d) Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.


e) Entire Agreement

These Terms, together with the Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any additional policies or disclaimers published by the Company, constitute the complete and entire agreement between the User and the Company with respect to the use of the Website, superseding all prior communications, representations, or agreements, whether written or oral.


f) Contact Information

For any queries, support requests, or legal notices, Users may contact:

Drifbolt Retail Private Limited
Email: support@drifbolt.com
Grievance Officer: [To be updated]


ACKNOWLEDGEMENT

BY ACCESSING THE WEBSITE, PLACING AN ORDER, OR ENGAGING WITH ANY SERVICES, THE USER CONFIRMS THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS CONSTITUTE A VALID AND ENFORCEABLE AGREEMENT BETWEEN THE USER AND DRIFBOLT RETAIL PRIVATE LIMITED.